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If you wish to return an item to us, simply post it back to us at the following address. Items MUST be returned with the original invoice enclosed in the order within 14 days of receipt.
Colour Craft Direct Ltd
9a Triangle Business Centre
Ninety Five Commerce Way
Lancing Business Park
**You will be responsible for paying postage costs associated with returns under this policy.
We recommend that returns are sent using a service that allows you to track it's progress (Recorded Delivery). We are not liable for items that get lost or damaged when being returned to us. If an item is lost or damaged when it's returned, no refund will be given.
The following kinds of products may not be returned under this policy:
(a) any product made to your custom specification;
(b) any product specifically made to order;
(c) any bulk box order where we have indicated this has been acquired exclusively for your order
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.